Hillcrest COVID-19 Call Center
Hillcrest HealthCare System has an established COVID-19 Call Center. Operators are available Monday - Friday, from 8 a.m. to 5 p.m. to answer patient questions, provide support and connect them to a provider. The Call Center line is
918-574-0920.

Coronavirus (COVID-19) Information

COVID

Our Commitment to the Community

 

Information is flowing at a rapid pace as the COVID-19 coronavirus outbreak continues to evolve. We are closely monitoring updates from the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), as well as federal, state and local officials. We have an emergency command center staffed with health care experts responding to the ongoing needs of our patients, employees and the community.

Our staff follow best practices, using recommended tools and techniques to protect themselves, including the use of personal protective equipment (PPE).

Hillcrest HealthCare System has established a COVID-19 Call Center. Operators are available Monday through Friday from 8 a.m. to 5 p.m. to answer your questions, provide support and connect you to a provider. The Call Center line is 918-574-0920.

If you have an appointment or need to visit the hospital for any reason, please view the sections below.

  • One visitor over the age of 18 is allowed per patient for the duration of their inpatient stay or ER visit. Visitors cannot leave the facility during the patient's stay or they will not be allowed to reenter. They will only be allowed to pick up the patient outside the front entrance during discharge. The visitor is allowed to get food in the cafeteria; however, they must go back to the patient's room or waiting area where the patient is located.
  • Outpatient surgery patients may have one visitor that must remain in the facility until discharge.
  • Radiology and lab patients, with the exception of children, are not allowed visitors at this time.
  • Visitors are not permitted in isolation rooms or for positive COVID-19 or persons under investigation (PUI) for COVID 19.
  • All visitors are screened upon entry into this facility and will receive a mask. Masks are required even in patient rooms.
  • Ear loop and personal fabric masks are acceptable; however, the hospital-issued mask will be worn under the personal fabric mask.
  • Please follow social distancing guidelines and stay within the patient’s room.

If you have a medical emergency, call 911 and tell the dispatcher about your symptoms and recent travel history.

If you do not have a medical emergency, but need medical care, stay home and call your health care provider for instructions. When you call a health care provider, be prepared to answer questions about your risk factors for COVID-19 such as:

  • In the last 28 days, have you traveled outside of the United States or to communities with broad outbreaks?
  • Have you had close contact with someone diagnosed with COVID-19? (Close contact means having been within 6 feet of that person for an extended time, or being exposed to their cough or sneeze.)
  • Do you have a fever, cough or shortness of breath?
  • Has a public health officer said you were potentially exposed to COVID-19?
  • Do you have any previous health concerns including respiratory or immune system conditions?

If you need to visit a health care provider, ER or urgent care center, please go alone if possible.

  • Do not bring children, family members or friends unless you require assistance.
  • Do not bring anyone who has a fever, cough or shortness of breath or is considered medically vulnerable.

Stay Calm

The possibility of having a contagious illness is concerning, but doctors, nurses and other caregivers are working together with national and international agencies to identify and provide care to patients while minimizing spread of the illness in the community.

Coronaviruses are a type of virus. There are many different kinds and some cause disease. A newly identified type has caused a recent outbreak of respiratory illness now called COVID-19 that started in China.

Symptoms

  • Fever
  • Cough
  • Shortness of breath
  • Can be mild or severe
  • Can result in pneumonia
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • Loss of taste or smell

Transmission

  • A person infected with COVID-19 may spread the virus for several days without having any symptoms.
  • COVID-19 may spread through tiny droplets in the air or when a person touches another person, object or surface where droplets are present.

Treatment

  • COVID-19 can be diagnosed with a laboratory test
  • There is currently no approved medication to treat COVID-19.
  • Antiviral medications are currently being tested to see if they can address symptoms.

Prevention

  • Practice physical distancing and remaining 6 feet away from individuals.
  • At home and work, clean frequently-touched surfaces such as doors and doorknobs, cabinet handles, bathroom hardware, tabletops, phones, tables, remote controls, keyboards regularly with disinfectant.
  • Wash your hands frequently and thoroughly for at least 20 seconds with soap and hot water. Be mindful to wash your hands after sneezing, blowing your nose, coughing or using the bathroom, and before preparing or eating food.
  • If you cough or sneeze, do so into the bend of your elbow, not your hand. You may also use a tissue and then immediately throw it away and wash your hands.
  • Stay home if you are sick.
  • There is currently no vaccine for COVID-19

We are confident patients entering our facility for inpatient or outpatient care are safe.

  • We care for infected patients in isolated areas of the hospital. Access to these areas is limited to a small group of staff who only care for patients in that area.
  • The materials used to care for infected patients are isolated and handled using the most current infection-control practices.
  • For the safety of all, our environmental care staff uses evidence-based disinfection procedures and products.
  • We understand the public’s high level of concern and are committed to protecting our patients’ privacy.

 

This page is updated regularly to reflect the latest recommendations and best practices.