Hillcrest COVID-19 Call Center
Hillcrest HealthCare System has an established COVID-19 Call Center. Operators are available Monday - Friday, from 8 a.m. to 5 p.m. to answer patient questions, provide support and connect them to a provider. The Call Center line is 918-574-0920.

For more information call us at   (918) 376-8000

Virtual Care FAQ

Virtual care is care that is provided online or on the phone instead of in a hospital or clinic. You have a variety of options to access medical care at your convenience on your smartphone, tablet or computer from any location. Virtual care options are available at BaileyMedicalCenter.com/VirtualCare.

Video Visit or Phone Visit: You can discuss any health condition on a video or phone visit with your provider.

MyChart e-Visit: If you already have a MyChart account, you can answer a list of questions for your provider and receive a treatment plan electronically for health conditions such as:

  • Back pain
  • Cough
  • COVID-19/Coronavirus concerns
  • Diarrhea
  • Heartburn
  • Red eye
  • Sinus problems
  • Urinary problems
  • Vaginal discharge/irritation

Emergencies (Call 911): Virtual care visits are not appropriate for people suffering from serious or life-threatening conditions, such as:

  • Seizures
  • Chest pain
  • Neurological symptoms, suggesting a stroke
  • Difficulty breathing
  • Dizziness or loss of consciousness
  • Sudden bleeding
  • Choking or gagging
  • Severe hypertension or hemorrhoids
  • Head injury
  • Possible broken bones
  • Cancer
  • Patients who want to hurt themselves
  • Patients who want to hurt others
  • Schizophrenia or hallucinations

If you have any of the above symptoms or any other serious medical concerns, call 911 or proceed to the nearest emergency department.

Primary care providers and specialists can see you in a video visit, through a phone visit or respond to your MyChart e-visit question or messages. If you don’t have a provider, you can call 918-579-DOCS (3627) to schedule a new patient virtual care visit. For cardiology care (video visits only), call 918-592-0999.

Virtual care services will be billed to your insurance provider. Your out-of-pocket cost depends on your plan. If you are self-insured, please call for pricing.

Notes from virtual care visits will be available in your MyChart patient record, which you can view at any time online at Bailey MyChart.

Anyone! Call your provider's office to schedule an appointment. If you don’t have a provider, call 918-579-DOCS (3627) for a primary care provider or specialist. For cardiology care, call 918-592-0999.

The average wait time for video visits can vary. Appointment lengths can vary, but average 20 minutes or less.

The virtual care sites are available in English. Some are available in Spanish. To view MyChart in Spanish, select the “Ver en Español" option at the top of the login screen. An interpreter can be scheduled for some visits if translation services are needed.

Los sitios de atención virtual están disponibles en inglés. Algunos están disponibles en español. Para ver MyChart en español, seleccione la opción "Ver en Español" en la parte superior de la pantalla de inicio de sesión. Se puede programar un intérprete para algunas visitas si se necesitan servicios de traducción.

Yes! You can schedule an appointment with a primary care provider or specialist of your choice by calling your provider's office directly or 918-579-DOCS (3627). For an appointment with a cardiology virtual care provider, call 918-592-0999.

Yes. You can request a prescription refill by messaging your provider in MyChart. If you do not have a physician, call 918-579-DOCS (3627) to request an appointment with a primary care provider or specialist. Call 918-592-0999 for a cardiology appointment.

Yes. You can request a prescription refill via MyChart or by messaging your provider. If you do not have a physician, please call 918-579-DOCS (3627) to request an appointment.

Yes. Call your child’s health care provider’s office for scheduling. If you have proxy access to your child’s MyChart account, you can request a virtual care appointment there.

Yes. Medical forms such as sick slips or back-to-work/school documents can be completed when clinically appropriate. More substantial documents like Family & Medical Leave Act (FMLA) forms, disability forms or handicap documents may not be able to be completed if they require an in-person evaluation that cannot be accomplished via virtual care.

While virtual visits offer a convenient, low-cost method for receiving care, some illnesses require an in-person examination or tests, such as flu or strep tests. Your doctor may be able to offer treatment to help manage symptoms via virtual care, but may recommend that you make an appointment at his or her clinic. If you feel very ill, please visit the nearest emergency room or call 911.

Yes. We are committed to maintaining your privacy. Your information is secure during a virtual visit.