There is a three-letter word Jamie McCann, DPT, clinic director at Bailey Medical Center (BMC), uses to describe what transpires between her staff and physical therapy patients. It’s a term that might throw a wrench into the preconceived notions about physical therapy.
“It’s fun in here and that always surprises people,” McCann said. “Many times, we’ll have people who didn’t want to come in because they expect to do all these things they don’t want to do. And 99% of our patients come in and are more pleasantly surprised.”